FAQ

一、About Product

Q: Where is the pizza oven suitable for use?
A: Our outdoor pizza oven is designed for backyards, patios, picnics and camping, not for indoor use.

Q: What fuel does the pizza oven use?
A: Our pizza oven uses environmentally friendly wood chips or wood pellets as fuel, which can quickly reach high temperatures and achieve perfect baking.

Q: Can the pizza oven cook other foods besides pizza?
A: Yes! The pizza oven is equipped with a multi-functional baking tray, suitable for grilling steaks, meats, vegetables and other delicacies.

Q: How long does it take to preheat the pizza oven?
A: It usually takes 10-15 minutes for the pizza oven to reach the ideal baking temperature

Q: How to clean the pizza oven?
A: The pizza oven is designed to be easy to clean. Use the remaining heat after baking to burn off the residue, and wipe the inner and outer surfaces after cooling.

 

二、About Purchase And After-Sales

About purchase and after-sales

Q: How long does it take for customers to receive the product after purchase?
A: Usually it will be delivered within 3-7 working days after shipment, depending on your location.

Q: If you are not satisfied with the product, can you return it?
A: Yes, we offer a 30-day return policy. The product must be in new condition and come with the original packaging.

Q: Is the pizza oven complicated to assemble?
A: The pizza oven is designed to be simple and easy to use. It only takes a few minutes to assemble. It comes with detailed instructions and does not require professional tools.

Q: How to contact customer support?
A: You can submit questions through the "Contact Us" page of the website, or send an email to service@cyberskycorps.com, and we will respond within 24 hours.